All business between clients and Vale Executive Cars is a transaction based on the terms and conditions defined here (on this website). When any client places an order the assumption, therefore, is that the client agrees to all the terms and conditions defined here (on this website).
By placing an order through our website, phone, or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.
Vale Executive Cars is a private hire vehicle operator licensed by Vale of White Horse. Therefore, we only accept direct booking(s) requests from our clients for chauffeur-driven travel. Our chauffeurs are not licensed nor authorised to accept bookings. The client(s) is kindly advised to only place reservations through our website booking form, via email or phone call.
The contract for all bookings is between Vale Executive Cars and the client (i.e., an agent, the company, a passenger, or a person booking and paying for the transportation service).
Vale Executive Cars only accept payments directly from the client.
Vale Executive Cars is in charge of accepting bookings, providing transportation services or any liability arising in relation to the transportation services.
Vale Executive Cars reserve the right to cancel any booking(s) with a client or passenger. All bookings/reservations are subject to availability. In event of a cancellation Vale Executive Cars will notify the client(s) via email, phone call or text.
Vale Executive Cars reservation team will make every effort to assist their clients 24/7. We will strive to exceed all expectations at all times, but 12 hours' notice may be required to prepare the chauffeured vehicle for your specific journey. All prices quoted are in GBP, with hiring starting at the pickup point (A) and finishing at the drop-off point (B) except those hires to or from various airports or those that are the subject of a fixed charge.
To obtain a quote or make a booking through our booking agents, you are required to provide us with full contact details, full name, contact number, and email address. Failing to do so, Vale Executive Cars will not be able to assist you any further.
All online bookings are subject to Vale Executive Cars approval. Occasionally errors may occur where online maps & quotes are calculated incorrectly, in the instance where an error is made and a product is listed at an incorrect price, Vale Executive Cars shall maintain the right to refund or cancel orders placed at the incorrect price.
Vale Executive Cars is not responsible for typographical errors and we make every effort to ensure the accuracy of the information published in our brochures and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors Vale Executive Cars makes no representation of the suitability of the information and graphics represented on this site. All such documents and graphics are provided “as is” without a warranty of any kind.
Vale Executive Cars request a minimum of 12 hours' notice for any online bookings if you would like to book a car with less than 24 hours' notice - Please call our booking team at 01367 333 333
Online prices are valid for travelling within the UK only. If you require travelling to Europe, please call our office.
All bookings scheduled between 23:00 and 05:00 are subject to a £25 additional charge from the online prices.
Online prices or bookings do not allow for public and bank holidays like Easter, Christmas Eve or Day, or New Year's Eve or Day where 50% additional charges will apply. All other bank holidays will be subject to a 25% surcharge.
How your personal information is used: We will treat all your personal information as confidential and never disclose it to any third parties and will only use it in accordance with our Privacy Policy here:
When you book on this Website, we will ask you to input personal details in order for us to identify you and secure your bookings, such as your name, e-mail address, billing address, or other information. Your email address is automatically entered onto our mailing list where we endeavour to send only one email per month, from which you can unsubscribe at any time. If you are or have been our client in the past, we reserve full rights to use your company name / or logo on our website/s under our clients' section without written notice.
All quotes for journeys collecting from a flight into a UK airport include 1 hour of complimentary waiting time from the time of landing. Any time over the hour will be charged an additional £25 per hour.
We accept all major debit and credit cards.
Your booking may be subject to additional waiting time and car park charges.
The charge on your credit/debit card statement will be shown as Vale Executive Cars.
7.1:Rates are subject to change at any time without prior written notice.
7.2:Stop charge: £25 charge applies to any stops on the way to drop off or pick up location to pick up another passenger or an item. 15 minutes grace period is allowed at stops.
If the customer fails to show up at the designated location and time for which a reservation has been made through booking portal, phone, email and a confirmation was sent out, all monies paid will be non-refundable.
Our chauffeurs will drive at reasonable speeds according to their judgment of the prevalent road conditions and traffic at any particular time. When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed, travel by the route which is, in the chauffeur's opinion, the best and most convenient for motoring, whether the route is the shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest. Or - 'unless a specific route is requested at the time of hiring'
A reasonable amount of ordinary passenger luggage is allowed, but luggage that, in the opinion of the chauffeur amounts to an excessive weight will not be carried. Or 'We reserve the right to refuse to carry luggage, which in the opinion of the chauffeur, is excessively bulky or heavy.
On a private hire, no animals (other than guide dogs and hearing dogs) may be carried on any vehicle without prior written agreement from the company. Please note that additional costs will incur if travelling with animals. Cost to be confirmed with the company prior to placing a booking.
Vale Executive Cars accepts no responsibility for any loss or damage to any luggage or property carried in or on the car unless the loss or damage is a result of negligence by Vale Executive Cars Chauffeurs. In the event of the property being left in a vehicle, we will gladly organize the return of such items, if the client covers the postage cost. Or - 'subject to the client paying the reasonable costs of returning the items.
We are not responsible to pay for any missed flights.
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event beyond our control. An event beyond Our Control is defined as any act or event beyond our reasonable control, including war, invasion, hostilities (whether war declared or not), civil war, revolution, rebellion, Storm, flood, snow, earthquake, subsidence, epidemic, or other natural disasters, or failure of public or private telecommunications networks. Without limitation traffic delays, tire punctures, road traffic accidents, road closures due to accidents and vehicle breakdowns, strikes, and lockouts.
Please note: In the event of vehicle(s) break down, punctures, or accidents - we will do our best to finish the journey with another chauffeur, but unfortunately, we cannot guarantee on-time arrival.
In the event that the interior or exterior of the vehicle is soiled or damaged by the customer, a valeting, repair charge or any loss of earnings for that chauffeur or vehicle will apply to the credit or debit card provided at the time of booking. Refusing to pay for the damage caused, legal action will be taken.
14.1:Before making any booking for account services, the customer must open an Account with Vale Executive Cars. Customer must keep its dedicated and secret customer account number in a safe and secure place.
14.2:When making any booking for account services, the customer must quote their customer's account name or number Vale Executive Cars shall not be obliged to use their account services should the account name or number not be submitted.
14.3:Vale Executive Cars shall be entitled to treat any booking made quoting the confidential customer account number as authorization by the customer and the customer shall be liable for all charges relating to the booking.
14.4:Payment shall be made by bank transfer (BACS) to the such bank account as we shall notify the customer.
14.5:We shall invoice the customer each month in respect of the Account Services carried out for the Customer during the previous month or at such other intervals as may be agreed by the parties in writing.
14.6:We may, at any time, set a credit limit for any Customer at any one time and we shall not provide Account Services once that limit has been reached. Any such limit shall be notified to the Customer in writing by us.
14.7:Any dispute in respect of the charges shall be submitted, in writing, within 14 days of receipt by the customer.
14.8:When an account is closed, the customer shall pay us all outstanding charges which are owed to us as at the date of termination of their account.
In the event of a complaint about the company's services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
We have a zero-tolerance policy against harassment, discrimination, and rudeness either verbally or in writing against our employees and contractors. In such an event, we reserve full rights to withdraw our goods and services to consumers effective immediately. Full money paid for goods and services won't be refundable.